Blue Cross and Blue Shield of Montana Reimbursing Customers - KFBB.com News, Sports and Weather

Blue Cross and Blue Shield of Montana Reimbursing Customers

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HELENA, Mont. (AP) - The state insurance commissioner says Blue Cross and Blue Shield of Montana is reimbursing some customers for erroneous charges. Monica Lindeen said Friday that more than $700,000 has been paid so far after her office discovered the company wrongly charged customers for services listed as free. Customers were being asked to pay a large deductible on some services that had been advertised as not having any co-pay.

 Lindeen said an investigation spurred by complaints found that Blue Cross had changed its policy without first getting required approval from her office. Montanans insured under a plan sold to small businesses called "Blue Dimensions" were affected. The company was also fined $5,000. Blue Cross spokesman John Doran says affected customers don't have to take any further action to get reimbursed.

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