Why your Spectrum services are down - KFBB.com News, Sports and Weather

Why your Spectrum services are down

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UPDATE (10/6/2018) 6:07 p.m.: Spectrum reports their services have been restored after almost two days of customers not having internet or cable, and Charter Spectrum said they're still unsure what caused the damage to an aerial line over a ravine. Crews have been continuing to work throughout the day.  A lack of daylight and the terrain these crews are dealing with is why it took so long to get your services back.


UPDATE (10/6/2018) 11:08 a.m.: Charter Communications says crews worked into last night until it was deemed unsafe to work because of the terrain and lack of daylight. Work resumed this morning. They're still unsure what caused the damage to an aerial line over a ravine, and may not be able to investigate until repairs are done.


GREAT FALLS- The outage started about 6:30 last night and has left thousands without service.  It even hit us hard here at KFBB as well.   

Spectrum said damage occurred on an aerial line over a ravine is to blame for the extremely slow, and even none existent service across the state. 

The Communications Director for Charter Communications said there's some involvement from the local power company, and even they weren’t able to get a closer look at what happened until nearly 12 hours after the initial outage.

"In this particular case the power company is obviously involved in cases like this and they control access to the site and in this instance, deemed it was unsafe for crews to work on the damage until early this morning,” Said Bret Picciolo, the Senior Director of Communications at Charter Communications.

Various areas surrounding Great Falls were impacted, but Spectrum can't release the exact location of the damaged wire or the number of customers affected. It's unclear when Spectrum services will be restored. We asked if customers would be compensated, and Spectrum said they'll individually work with those impacted.

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